Inbound Customer Service Rep in Glendale
MUST BE BILINGUAL!
• Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
• Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
• Follow standard operating procedures to ensure consistency and accuracy
• Address customers inquiries and resolve problems to ensure that appropriate changes are made
• Refer unresolved customer grievances to designated departments for further investigation
• Communicate with supervisor regarding any potential needs or concerns
• Perform data entry accurately
• Perform other duties as assigned by management
Qualifications:
• High school diploma required
• Associate degree is preferred
• Must be able to obtain a MHBE permit
• Excellent organizational, written and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to work as a team member, as well as independently
• Ability to maintain confidentiality and security of all information
• Ability to comply with current and updated policies and procedures
• Ability to interact courteously and effectively with a diverse population
• Proficient in the use of Microsoft Office products