Elite Fulfillment Group

Our Customer Contact Representatives are important to our success. As a member of our Contact Center team, you will demonstrate a good understanding of the services we offer, evaluate customer needs and provide excellent customer service.

During our training, you will obtain knowledge of the services we have to offer and be trained to take inbound calls from customers. You will also receive continued coaching and support both during and after training has ended.

Job Duties:

Provide excellent customer service via phone and email.

Demonstrate a positive, empathetic and professional attitude toward customers at all times.

Prepares mail to be processed by opening, sorting, and organizing documents.

Completes Rebate processing by reviewing and scanning documents.

Hours of Operation:

Monday-Friday: 9am-9pm; Saturday: 10am-7pm

Benefits and Perks:

Great Location

Flexible Hours

Paid training

Business casual dress code

Health and Dental insurance

Accrued Paid Time Off

Continuous training

Qualifications:

Customer service experience

Call Center experience

Bilingual a plus

Computer and Typing skills

Excellent verbal and written communication skills

Flexibility

Must pass a background check

Starting pay at $14 per hour and a 90 day review with possible increase