Customer Service Agents

  • A1 Staffing & Recruiting Agency
  • Oklahoma City, OK, USA
  • Oct 03, 2019
Full time Admin-Clerical Customer Service Customer Service Representative Jobs Data Entry Jobs A1 Staffing Recruiting Agency

Job Description

Full Time Customer Service Agents will work 30-40 hours per week, working 9 hour shifts (with a 1 hour lunch) Monday –Friday. Shifts will fall between 7:00 AM -7:00 PM. Training for full time associates will last approximately 2 weeks from 8:00 AM-5:00 PM.

Essential Functions:

  • Handle inbound billing inquiries from elite guest via the following channels:

o Inbound calls

o Emails

o Voicemails

  • Multitask among multiple PC and web-based applications
  • Provide professional, courteous and efficient service in response to guest requests
  • Ability to understand customers' needs and respond with urgency
  • Research and identify billing issues using multiple computer databases and resources
  • Track and follow up on all guest requests/inquiries using request management systems
  • Maintain customer database
  • Update data
  • Make required/necessary changes
  • Meet productivity goals
  • Meet attendance requirements
  • Effectively work and cooperate with supervisors, co-workers and guests
  • Follow the directions of supervisors
  • Other duties as may be assigned by supervisors

Qualifications:

  • High School Diploma or Equivalency
  • 1-3 years of experience in a customer service
  • Strong written and verbal communication skills
  • Ability to effectively multitask among PC and web-based applications
  • Must be detail oriented
  • Strong data entry skills
  • Knowledge about finance and accounting practices and procedures preferred